Hotel Manager (Cruise Ships)

Multiple Locations, Worldwide | Posted on 17/03/2024

The Hotel Manager is responsible for all aspects of operations, today-to-day staff management and guests. Provides leadership andstrategic planning to all departments in support of the service culture,maximized operations and guest satisfaction. Responsible for managingthe management team and overall targets to deliver an excellent guestexperience. A Hotel Manager would also be required to manageprofitability and guest satisfaction measures.

Responsibilities

• Hold regular briefings and meetings with all head of departments
• Ensure full compliance with operating controls, policies, procedures and service standards
• Lead all key property issues including capital projects, customer service and refurbishment
• Handling complaints, and oversee the service recovery procedures
• Responsible for the preparation, presentation and subsequentachievement of the hotel's annual operating budget, marketing &sales plan and capital budget
• Manage ongoing profitability, ensuring revenue and guest satisfaction targets are met and exceeded
• Ensure all decisions are made in the best interest
• Deliver budget goals and set other short and long term strategic goals
• Developing improvement actions, carry out costs savings
• Closely monitor the reports on a daily basis and take decisions accordingly
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate
• Helping in the procurement of operating supplies and equipment, andcontracting with third-party vendors for essential equipment andservices
• Coordination with the head of departments for the execution of all activities and functions
• Overseeing and managing all departments and working closely with department heads on a daily basis
• Be accountable for the responsibilities of department heads and take ownership of all guest complaints
• Lead in all aspects of business planning
• Respond to audits to ensure continual improvement is achieved
• Corporate client handling and take part in new client acquisition along with the sales team whenever required
• Responsible for safeguarding the quality of operations both (internal & external audits)
• Responsible for legalization, occupational health & safety act, fire regulations and other legal requirements
  

• Fluently spoken English
• Hospitality Management degree
• Previous experience in a similar role
• Proven ability to effectively build and foster a team environment
• Ability to make decisions in a fast-paced environment
• Excellent problem solving/decision-making skills
• Demonstrated commitment to customer service