Software Support Engineer (m/f/x) | 147732

You like to work analytically, and you love to support users technically? If so, then this varied position fits you perfectly!

• As part of the Support Team you will support our international key users in the application of our software products and ensure that problems are solved in a timely manner (2nd level support)
• As a Senior Support Engineer you will answer technical and functional inquiries from customers regarding MIC Global Trade Management (GTM) suite, create workarounds when standard procedures have failed, and ensure that problems are solved in a timely manner
• Analyzing of the source code of the MIC GTM application. (Java, Oracle PL/SQL, SQL) are also part of your your job
• You also assign customer requirements to the application functionality, identify gaps, create program specifications and define test cases
• You document knowledge in the form of technical notes and articles in the knowledge base
• Career opportunities: Application Operations Manager, 3rd Level Analyst
• Computer science education (HTL, FH, Uni) with some years of relevant work experience
• Good knowledge in JAVA, SQL and relational DB
• Very good English (spoken & written)
• German skills are beneficial
• Service orientation and good communication skills
• Ability to work in a team
• Independent, structured & proactive way of working

We offer you

• Privately owned and permanently growing company
• World market leader with 11 offices on 3 continents
• Cooperative, appreciative and respectful teamwork
• International context with global players
• Professional on-boarding, MIC Academy training
• Flexibility and individual career options

Compensation
We are legally required to mention the compensation for this position. We offer a minimum salary of € 45.400,- gross/year (38,5 hours / week, no All-in contracts) plus an employee bonus and numerous other benefits. Of course, we are adapting the compensation according to your experience and qualification.

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Linz | Hagenberg | Salzburg | Vienna