Technical Customer Success and Customer Delivery Manager M2M/IOT (f/m/d) - External Workforce
Jobbeschreibung
Österreich
A1 Telekom Austria
16.04.2024
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A1 Digital makes digitalization happen. With scalable services and
innovative solutions in the areas of IoT, cloud and security, we are
the ideal partner for digital projects in medium-sized businesses. A1
Digital currently supports more than 500 companies in their digital
transformation. Our experts at our locations in Vienna, Munich and
Lausanne are already working with the technologies of tomorrow today.
This is a path we can only take together – join in!Your tasks:You are
managing the service delivery, change and support process for M2M/IOT
solutions together with customers,partners and suppliers along the
value chain. You are working with/on a high-performance iot-platform
based on different technologies and protocolsYou are part of an expert
team with different focus topics (Networks, Devices, IOT Platform,
Application Test, Sim Management,..).You are tasked with the
provisioning and configuration of IT-infrastructure and network
elements (e.g. device management, server configuration, IPplanning,
routing, firewall configuration, etc.).You will coordinate the
installation and/or configuration of all applications and software
components (e.g. configuration of customer accounts, user roles and
permissions, databases, reports etc.). You do quality assurance and
end-to-end testing.You are supporting and training the customer
service teams for new offerings and after-sales customer care,
incident handling,troubleshooting and release and outage
management.Majority of time in Home/Remote Working possible.Our
requirements:Technical Background and Understanding of Data Networks
and Telecommunication Technologies with focus on Mobility and IOT
Technologies.Knowledge about Internet, Cloud and Wireless
Communication Technologies,Experience in Customer
interaction.Eagerness and innate curiosity to analyze, diagnose and
solve technical problems together with customer.Ability to understand
and to translate customer needs and challenges for technicians,
product managers and sales.Fluency in English and German required.Your
personality:“Customer comes first” attitude. Performance driven
team-player with ability to deliver under high time pressure.Eager to
challenge the status-quo, admit mistakes to learn and to improve to
the benefit of our customers.Appreciates innovative new challenges
with constantly evolving technologies and platforms.There are many
possibilities to develop in our company! Seize the chance, evolve and
use the possibility to make your career! We are looking forward to
your application!What we offer:Flexible working hours, mobile
working.Autonomous working conditions with a lot of freedom to
create.Modern working atmosphere and centrally located office with
great public transport connection.Constant learning with many
possibilities and offers.Paid lunch break and cantina, extra holidays,
employee rates and many further discounts.Team events as well as
trainings and further education.The minimum annual gross salary for
this position according to the current collective agreement is EUR
38.531,36. The actual annual salary depends on your skills and
experience.We at A1 Digital set ourselves the goal of increasing the
proportion of women throughout the company. We are therefore pleased
about the interest of women in the advertised position and especially
invite women to apply.
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