Technical Customer Support

Are you a true organizational talent and always keep a cool head?

Would you like to work in a young and dynamic team that is currently undergoing the transition from a scale-up to an internationally active company? Then SLOC is the right place for you! We develop smart high-tech devices for IIoT use cases. As we are constantly working on new innovations, we are expanding our team.

Your future role with us:

• Personal support for existing and new customers and partners in all service matters
• 3rd level product support (by telephone and via ticketing system)
• Error evaluation with the help of internal tools
• (Various) administrative activities in connection with order processing
• Regular support controlling and reporting
• Communication and information exchange with other functional areas (product management, development, sales)
• Active recognition of sales potential and handover to sales
• Supporting product management (acceptance of new functions, etc.)
• Active recognition of new possible (customer-specific) features
• Organizing customer training sessions

You bring along:

• Enthusiasm for digitalization and innovative technologies
• Independent and goal-oriented way of working paired with a strong team spirit
• Hands-on mentality & reliability
• Open, communicative personality and good customer understanding
• Analytical thinking skills
• Completed commercial and/or technical training (HAK, HTL, FH, university)
• Commercial knowledge, entrepreneurial thinking and cost awareness
• Good IT skills and command of modern communication tools
• Good written and spoken German, good knowledge of English

We offer you:

• A young and dynamic team with a flat hierarchy and the opportunity to contribute you and your ideas
• An open-ended employment contract (38.5 hours/week) with flexitime model, the option to work from home and flexible working hours
• A minimum gross salary of EUR 2,700 – 3,700 / month depending on specific qualifications and professional experience, with the willingness to overpay
• The opportunity for continuous development and further training
• An office in Graz with good transport connections
• A meal bonus, free drinks and joint staff evenings