1 Jobs für Kundendienstmanager in Österreich
Kundendienstmanager (m/w/d) für den Aufbau von Teams
5400 Hallein / Fernbedienung
Placements24
Vor 7 Tagen gepostet
Job angesehen
Arbeitsbeschreibung
About the Role Our client, a rapidly expanding organization, is seeking an experienced and visionary Kundendienstmanager to lead and grow their customer support functions. This role is based in Hallein and offers a hybrid work model, providing a blend of on-site leadership and remote management flexibility. You will be responsible for building, training, and mentoring a high-performing customer service team, driving operational excellence, and ensuring exceptional customer satisfaction. We are looking for a results-oriented leader with a strong background in customer service management and a passion for developing talent. Your strategic approach to customer support will be vital in shaping our client's success. Join a dynamic environment where your leadership skills can make a significant impact, fostering a culture of customer-centricity. This is an excellent opportunity to shape the future of customer engagement in Hallein and contribute to the company's overall growth and reputation. Your leadership will directly influence team performance and client relationships. Key Responsibilities
- Lead, manage, and mentor a team of customer service representatives.
- Develop and implement strategies to enhance customer service quality and efficiency.
- Recruit, hire, and train new customer support staff.
- Set performance goals and conduct regular performance evaluations for the team.
- Monitor key performance indicators (KPIs) and implement improvements.
- Ensure adherence to company policies and service standards.
- Manage customer escalations and resolve complex issues effectively.
- Collaborate with other departments to align customer service efforts.
- Develop and maintain training programs for continuous team development.
- Foster a positive and motivating team environment.
- Proven experience in a management or leadership role within customer service or a related field.
- Strong understanding of customer service principles and best practices.
- Excellent leadership, coaching, and team-building skills.
- Proficiency in CRM software and customer support tools.
- Exceptional communication and problem-solving abilities in German.
- Ability to work effectively in a hybrid environment, balancing on-site and remote responsibilities.
- Bachelor's degree in Business Administration or a related field is preferred.
- Strategic thinking and operational planning skills.
- Ability to manage multiple priorities and lead a team effectively.
- Residency or willingness to work in the Hallein area.
- Competitive salary package with leadership premium.
- Hybrid work model offering flexibility and work-life balance.
- Significant opportunities for career advancement and leadership development.
- Chance to build and shape a customer service team.
- Supportive management and collaborative work environment.
- Comprehensive health and wellness benefits.
- Performance-based bonuses and incentives.
- Modern office facilities in a convenient location.
- Company-sponsored training and development programs.
- Be a key player in the growth of a reputable company in Hallein .
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