8 Jobs für Sap c4c in Österreich

Für unseren renommierten Klienten suchen wir einen erfahrenen Senior Customer Support Engineer, der unser technisches Support-Team vollständig remote verstärkt. In dieser Rolle sind Sie die erste Anlaufstelle für unsere anspruchsvollen Kunden, die Fragen und Probleme im Zusammenhang mit unserer innovativen Cloud-Infrastruktur haben. Sie werden tiefgreifende technische Unterstützung leisten, komplexe Probleme analysieren und Lösungen erarbeiten, um die Zufriedenheit unserer Kunden sicherzustellen. Die Fähigkeit, auch unter Druck ruhig und professionell zu agieren, ist entscheidend.

Ihre Aufgaben:

• Bereitstellung von erstklassigem technischen Support für Kunden per Telefon, E-Mail und Chat.
• Analyse, Diagnose und Lösung komplexer technischer Probleme in Cloud-Umgebungen (z.B. AWS, Azure, GCP).
• Erstellung und Pflege von technischer Dokumentation, FAQs und Wissensdatenbankartikeln.
• Zusammenarbeit mit internen Entwicklungs- und Operations-Teams zur Fehlerbehebung und Produktverbesserung.
• Proaktives Monitoring von Kundensystemen und Identifizierung potenzieller Probleme.
• Schulung von Kunden in der Nutzung unserer Produkte und Services.
• Erstellung von Fehlerberichten und Eskalation von kritischen Fällen.
• Sicherstellung einer hohen Kundenzufriedenheit durch schnelle und effektive Problemlösung.
• Aktive Teilnahme an der Weiterentwicklung unserer Supportprozesse im Rahmen einer Remote-Organisation.

Ihr Profil:

• Abgeschlossenes Studium in Informatik, Informationstechnologie oder einem verwandten technischen Bereich oder vergleichbare praktische Erfahrung.
• Mindestens 4 Jahre Berufserfahrung im technischen Kundensupport, idealerweise im Bereich Cloud-Services oder Software.
• Fundierte Kenntnisse von Cloud-Plattformen (AWS, Azure, GCP) und deren Diensten.
• Erfahrung mit Betriebssystemen (Linux, Windows Server) und Netzwerkgrundlagen.
• Starke analytische Fähigkeiten und Problemlösungskompetenz.
• Ausgezeichnete Kommunikationsfähigkeiten in Deutsch und Englisch, sowohl schriftlich als auch mündlich.
• Fähigkeit, komplexe technische Sachverhalte verständlich zu erklären.
• Hohe Serviceorientierung, Geduld und Belastbarkeit.
• Erfahrung mit Ticketing-Systemen (z.B. Zendesk, Jira) und CRM-Systemen.
• Selbstständige Arbeitsweise und die Fähigkeit, effektiv in einem verteilten Team zu arbeiten.

Unser Klient bietet Ihnen eine spannende Möglichkeit, in einem innovativen technologischen Umfeld zu arbeiten und sich kontinuierlich weiterzuentwickeln. Wenn Sie eine Leidenschaft für Technik und exzellenten Kundenservice mitbringen, freuen wir uns auf Ihre Bewerbung.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Join our strategic pre-sales team as a Customer Technology Advisor for SAP, working with Kyndryl Consult and customer partners to drive technology solutions and deliver exceptional value.
You'll support consulting, advisory, and architecture activities across Sales, Pre-Sales, and Delivery, leveraging your technical expertise to create profitable deals.
Your demos and presentations will highlight Kyndryl's capabilities, and you'll coordinate the pre-sales process, ensuring compliance and collaboration with stakeholders to deliver tailored solutions.
Join our team of forward-thinking, tech-savvy professionals and embark on a journey of innovation, growth, and fulfillment. As a Customer Technology Advisor, you will not only shape the future of technology solutions but also make a meaningful impact on the success of our customers and Kyndryl as a whole.
**Key responsibilities:**
+ Lead SAP opportunities (SAP Business Transformation Center, SAP Integration, SAP S/4HANA Cloud).
+ Demonstrate Kyndryl's SAP cloud services expertise and collaborate on client presentations, business cases, and SOWs.
+ Drive signings in the Alps market and establish thought leadership through conferences and white papers.
+ Oversee SAP project delivery, ensuring client satisfaction and high Net Promoter Scores.
+ Build strong client relationships to grow the SAP Services portfolio.
+ Lead and contribute to the growth of the SAP practice globally.
**Who You Are**
**Required Skills and Experience**
+ Proven track record in IT/Management Consulting with success in SAP consulting, sales, and client transformation programs.
+ Expertise in contract negotiation, deal closing, and creating business cases with ROI analysis.
+ Industry knowledge in Consumer, Financial Services, Energy, Healthcare, or Government sectors.
+ Experience working with AWS, Azure, and GCP on optimization and modernization projects.
+ Fluent in English and German.
**Preferred Skills and Experience**
+ SAP and/or Cloud certifications.
+ Experience in SAP technology sales, including SAP Basis and migration strategies.
+ Familiarity with SAP sales programs (e.g., SAP RISE).
The minimum yearly salary suitable for this full-time role as a Customer Technology Advisor is 86.100,00.
Your actual salary will be discussed in a personal interview, taking into account your professional experience as well as qualifications and educational
background.
**Your Future at Kyndryl**
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Unser Klient, ein zukunftsorientiertes Technologieunternehmen, sucht einen erfahrenen Lead Software Architect für die Gestaltung und Weiterentwicklung seiner hochskalierbaren Cloud-Plattformen. Diese Position ist vollständig remote und bietet Ihnen die Flexibilität, von Ihrem Home-Office aus an anspruchsvollen Projekten zu arbeiten. Sie sind verantwortlich für die technische Vision und die Architektur von Microservices, verteilten Systemen und Cloud-nativen Anwendungen, die den Kern unserer Produkte bilden. Ihre Aufgabe ist es, sicherzustellen, dass unsere Systeme robust, skalierbar, ausfallsicher und wartbar sind, um den wachsenden Anforderungen unserer globalen Nutzerbasis gerecht zu werden.

Sie werden ein Team von Senior Softwareentwicklern und Architekten leiten, coachen und inspirieren. Dies beinhaltet die Definition von Architekturprinzipien, die Auswahl geeigneter Technologien und Frameworks sowie die Sicherstellung der technischen Qualität und Konsistenz über verschiedene Projekte hinweg. Sie arbeiten eng mit Produktmanagern, DevOps-Ingenieuren und anderen Stakeholdern zusammen, um technische Roadmaps zu entwickeln und sicherzustellen, dass die Architektur die Geschäftsziele unterstützt. Die Bewertung neuer Technologien, die Durchführung von Proofs-of-Concept und die Förderung von Best Practices in Bezug auf Design Patterns, Sicherheit und Performance sind ebenfalls zentrale Aspekte Ihrer Rolle. Sie tragen maßgeblich dazu bei, die technologische Exzellenz und Innovationskraft unseres Unternehmens voranzutreiben.

Ihre Hauptverantwortlichkeiten:

• Entwicklung und Pflege der Architektur von skalierbaren, verteilten und Cloud-nativen Systemen.
• Definition von Architekturprinzipien, -standards und -richtlinien.
• Auswahl und Bewertung von Technologien, Frameworks und Tools für die Softwareentwicklung.
• Leitung und Mentoring eines Teams von Softwarearchitekten und Senior-Entwicklern.
• Zusammenarbeit mit Produktmanagement und Stakeholdern zur Definition technischer Roadmaps.
• Sicherstellung der technischen Qualität, Performance, Skalierbarkeit und Sicherheit der entwickelten Systeme.
• Design von Microservice-Architekturen und RESTful APIs.
• Durchführung von Code-Reviews und Architekturbewertungen.
• Förderung von agilen Entwicklungsmethoden und Best Practices.
• Identifizierung und Bewertung neuer technologischer Trends und deren Anwendbarkeit.

Ihr Profil:

• Abgeschlossenes Studium der Informatik, Softwaretechnik oder eines verwandten technischen Fachs.
• Umfangreiche Erfahrung als Software Architekt oder in einer vergleichbaren leitenden technischen Rolle, idealerweise im Bereich verteilter Systeme und Cloud-Architekturen.
• Tiefgehende Kenntnisse in der Konzeption und Entwicklung von Microservices, Event-Driven Architectures und verteilten Systemen.
• Erfahrung mit Cloud-Plattformen (AWS, Azure, GCP) und entsprechenden Services.
• Sehr gute Kenntnisse in mindestens einer gängigen Programmiersprache (z.B. Java, Python, Go, C#).
• Erfahrung mit Containerisierung (Docker) und Orchestrierung (Kubernetes).
• Starke analytische und konzeptionelle Fähigkeiten sowie ein ausgezeichnetes Verständnis für Software-Design-Patterns.
• Fähigkeit, komplexe technische Sachverhalte klar zu kommunizieren und zu präsentieren.
• Fließende Deutsch- und gute Englischkenntnisse.
• Erfahrung in der Führung und dem Mentoring technischer Teams ist ein Plus.

Wir bieten Ihnen eine herausfordernde und strategisch wichtige Position in einem innovativen Umfeld, in der Sie die technologische Zukunft unseres Unternehmens maßgeblich mitgestalten können. Profitieren Sie von der Flexibilität und Freiheit einer vollständig remote angesiedelten Rolle und der Möglichkeit, in einem globalen Team an spannenden Projekten zu arbeiten.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Join our dynamic team as a Customer Technology Advisor and become an integral part of our cutting-edge Go-To-Market team. As a certified expert in your field, you will be at the forefront of revolutionizing technology solutions for our valued customers. Working hand in hand with our Kyndryl Consult Partners and customer partners, you will leverage your technical and solution expertise to drive targeted opportunities and exceed customer expectations.
In this role, you won't just be another advisor; you will be a trusted ally and visionary, delivering unique and differentiated value to our customers. Through captivating show-and-tell methods such as engaging demos and compelling presentations, you will showcase our credibility and eminence in the industry, leaving a lasting impression on potential customers.
As a vital member of our team, you will support Consulting, Advisory, and Architecture activities across Sales, Pre-Sales & Delivery, collaborating closely with Customer Partners and Kyndryl Consult Partners. With your extensive technical knowledge and mastery of the practice-specific domain, you will bring together the breadth of Kyndryl's expertise to develop profitable deals that drive our success.
Your exceptional customer facing skills, combined with your articulate communication style and interpersonal finesse, will enable you to effortlessly convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer.
In addition to your technical expertise, you will also take the lead in coordinating the entire pre-sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices. Your collaboration with internal and external stakeholders will generate winning responses and create optimal technical solutions. Moreover, you will actively build and nurture relationships with our external alliance partners, fostering a collaborative environment where joint solutions are co-created.
Join our team of forward thinking, tech-savvy professionals and embark on a journey of innovation, growth, and fulfillment.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Skills and Experience:**
+ At least 5 years of experience in Cloud/Digital Transformation consultative Tech Sales or Sales Engineering, focusing on complex cloud transformations.
+ Expertise in the Austrian market and a proven track record of successful engagements with clients based in Austria.
+ Proven experience in conducting client workshops and proof-of-concepts.
+ Strong understanding of high availability and data security concepts in hybrid cloud environments.
+ Strong understanding of automation techniques, tools, products (e.g. Ansible / Terraform) and the role of automation in driving effective IT operations.
+ Commercial responsibility for identified opportunities and transforming them into client engagements.
+ Extensive expertise in virtualization technologies, hyperscaler offerings, and orchestration tools.
+ Fluent in English and German.
**Preferred Skills and Experience**
+ Bachelor's degree or Master's degree.
+ Relevant hyperscaler certification.
The minimum yearly salary suitable for this full-time role as a Customer Technology Advisor is 86,100. Your actual salary will be discussed in a personal interview, taking into account your professional experience as well as your qualifications and educational background.
At **Kyndryl Consul** t, we recognize the value of top talent - that's why we're proud to offer a compensation package that exceeds market standards for this role.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Unser Klient, ein schnell wachsendes Technologieunternehmen im Bereich Cloud Services, sucht einen erfahrenen Senior Customer Support Engineer, der unser Support-Team vollständig remote verstärkt. In dieser kritischen Rolle sind Sie die primäre technische Anlaufstelle für unsere Unternehmenskunden, die unsere Cloud-Plattformen und -Dienste nutzen. Sie sind verantwortlich für die Lösung komplexer technischer Probleme, die Bereitstellung von erstklassigem technischem Support und die Sicherstellung der Kundenzufriedenheit.

Ihre Hauptaufgaben:

• Analyse, Diagnose und Behebung von technischen Problemen, die von Kunden gemeldet werden, im Bereich Cloud Computing (IaaS, PaaS, SaaS).
• Bereitstellung von technischem Support per Telefon, E-Mail und Ticket-System für komplexe Anfragen.
• Durchführung von Root-Cause-Analysen und Entwicklung von Lösungen zur Verhinderung wiederkehrender Probleme.
• Erstellung und Pflege technischer Dokumentation, Wissensdatenbankartikel und Anleitungen.
• Enge Zusammenarbeit mit den Entwicklungs-, Produkt- und Operations-Teams zur Eskalation und Lösung von Fehlern und zur Verbesserung von Produkten.
• Proaktive Überwachung von Kundensystemen und Identifizierung potenzieller Probleme.
• Beratung von Kunden zur optimalen Nutzung unserer Cloud-Services und zur Implementierung von Best Practices.
• Teilnahme an Bereitschaftsdiensten zur Unterstützung von Kunden außerhalb der regulären Geschäftszeiten.
• Schulung von Junior-Support-Mitarbeitern und Wissensaustausch im Team.

Ihr Profil:

• Abgeschlossenes Studium der Informatik, Informationstechnologie oder einer verwandten technischen Fachrichtung oder entsprechende Berufserfahrung.
• Mehrjährige Erfahrung im technischen Support, idealerweise im Bereich Cloud-Dienste, SaaS oder Systemadministration.
• Fundierte Kenntnisse von Cloud-Plattformen (z.B. AWS, Azure, Google Cloud), Netzwerkprotokollen und Betriebssystemen (Linux/Windows).
• Erfahrung mit Containerisierungstechnologien (Docker, Kubernetes) ist ein Plus.
• Starke analytische Fähigkeiten und eine systematische Vorgehensweise bei der Problemlösung.
• Hervorragende Kommunikations- und Kundenumgangsfähigkeiten, auch in stressigen Situationen.
• Fähigkeit, technische Sachverhalte klar und verständlich zu erklären.
• Hohes Maß an Selbstständigkeit, Eigeninitiative und Organisationstalent für die Remote-Arbeit.
• Sehr gute Deutsch- und fließende Englischkenntnisse in Wort und Schrift.

Wir bieten eine herausfordernde Tätigkeit in einem zukunftsorientierten Technologieunternehmen mit attraktiven Entwicklungsmöglichkeiten. Die Stelle ist vollständig remote und bietet Ihnen maximale Flexibilität.

**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from
**ABOUT THE TEAM**
As Accelerated Sales Engagement (ASE) team with focus on 'GROW', our team is tasked to drive the SAP Public Cloud Business Suite and SaaS ERP (S/4HANA Public Cloud) success based on the 'GROW With SAP' customer journey in the region Middle & Eastern Europe (MEE). As part of the Corporate Organization, we collaborate closely with the complete Corporate regional and Market Unit Germany organization as well as the Finance & Spend and SCM LOB, as they are holding the business responsibility to sell S/4HANA Public Cloud. Beyond these major stakeholders we also collaborate closely with the Generalist sales organizations, Solution Advisory, Partner/PES teams as well as with Marketing, Digital Hub, Demand Management in the Market Unit Germany and regional level. As we are subject matter experts, it is also pivotal to have a strong collaboration with Solution and Product Management.
**YOUR FUTURE ROLE**
The Accelerated Sales Senior Specialist drives strategic initiatives to accelerate cloud revenue growth in the Market Unit CEE with main focus on Austria. The ASE acts as a scalable subject matter expert with responsibilities spanning from business development, direct deal and partner support to best practice and field enablement. It is a revenue generating, non-quota carrying role which acts as an accelerator to the business.
Core tasks include:
+ Bring focus and accelerated enablement to sales teams to ensure high field adoption
+ Engage and consult with the field on deal strategy and execution
+ Build pipeline via direct engagement with customers, or through other sources of demand (sales, partners, marketing, SDE)
+ Identify sales best practices, build success patterns and support references creation
+ Assess forecast of focus area and align with key stakeholders' teams (i.e. F&S)
+ Liaise with global solution owners to provide feedback from the field
+ Engage with Customer Success (CSM) teams to support transparency & execution of pipeline/revenue focus
**YOUR PROFILE**
+ Bachelor's degree in business administration, marketing, engineering or comparable
+ Professional working experience in the area of Business Development, Sales, Channel-/Partner management, ERP Presales/Advisory, Specialized Sales/CoE and/or Business Consulting with Cloud/SaaS focus
+ Knowledge of SAP S/4HANA Cloud and/or other SAP Business Suite/LOB solution(s)
+ Project-/Program management skills managing virtual and matrixed-teams
+ Knowledge of the SAP Midmarket/Corporate and SAP Partner-business is beneficial
+ Excellent analytical, communication and presentation skills
+ Experience in supporting digital transformation and innovation with customers and/or partners
+ Previous work experience building strong partner and customer relationships and associated advising/coaching
+ Track record of achievement in goals and KPIs
+ **Fluent German and English language skills are mandatory**
The salary, exceeding the collective agreement, starts at a gross amount of 60.000 (excluding bonus) and varies according to individual qualifications and work experience.
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy ( . Specific conditions may apply for roles in Vocational Training.
**EOE AA M/F/Vet/Disability:**
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: | Work Area: Sales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.