45 Jobs für Sap c4c in Österreich
Teamleader Customer Relationship (m/w/d)
Vor 20 Tagen gepostet
Job angesehen
Arbeitsbeschreibung
Sie wollen in unsere stetig wachsende Produktwelt eintauchen und sind motiviert mit uns die Zukunft der Schirmwelt zu gestalten? Führen Sie unser Customer-Relationship-Team, die Dreh- und Angelscheibe rund um sämtliche Pre- sowie Aftersales-Agenden unserer Kunden.
Über doppler
Die Firma doppler ist ein international erfolgreiches Produktions- und Handelsunternehmen von Regen- und Sonnenschirmen, Sitzauflagen und Kissen, sowie Gartenmöbel und Zubehör. Die Unternehmenszentrale ist in Braunau, Tochterfirmen befinden sich in Deutschland, Tschechien, der Slowakei und in China. Seinen Erfolg verdankt das Familienunternehmen den motivierten Mitarbeitern, weltbekannten Marken und innovativen Produkten.
Ihre Aufgaben
- Fachliche und disziplinäre Führung eines Teams von 13 Mitarbeitern
- Verantwortung für die Einhaltung der vorgegebenen Antwortzeiten
- Tägliche Priorisierung von Arbeitsaufträgen innerhalb des Teams
- Sicherstellung und Weiterentwicklung der Bearbeitungsqualität von Kundenanliegen
- Betreuung von Eskalationsfällen
- Mitarbeit im Tagesgeschäft
- Kommunikation mit verschiedenen internen Stellen (Einkauf, Qualität, Vertrieb, …)
Ihr Profil
- Ausgeprägte analytische Fähigkeiten, eigenständige Arbeitsweise
- Verständnis für innerbetriebliche Prozessanalyse und -optimierung
- Erfahrung Telefonist oder im Call-Center-Bereich von Vorteil
- Erfolgreich abgeschlossene kaufmännische oder technische Ausbildung
- Fließende Deutschkenntnisse in Wort und Schrift
- Ausgezeichnete MS-Office Kenntnisse
Wir bieten
Flexible Arbeitszeiten & Homeoffice möglich
Inhabergeführtes Unternehmen mit echtem Gestaltungsspielraum
Junges, motiviertes Team & wertschätzender Umgang
Flache Hierarchien & kurze Entscheidungswege
Mitarbeiterrabatte auf unser Sortiment
️ Vergünstigte Mittagsverpflegung direkt vor Ort
Kinderferienbetreuung zur Familienunterstützung
Saisonale Überraschungen als Wertschätzung
Zugang zur vergünstigten E-Ladestation
Challenge accepted? Wir freuen uns auf Ihre Bewerbung, in der wir bereits Ihre Persönlichkeit, Ihren Ansporn und Ihre Talente kennenlernen können.
Das Mindestjahresgehalt für diese Position liegt über dem Kollektivvertrag für Angestellte im Gewerbe und wird in einem persönlichen Gespräch mit Ihnen vereinbart.
Kontakt
Frau Cornelia Stempfer doppler E. Doppler & Co GmbH Schlosstraße 24, 5280 Braunau am Inn, Österreich
Partner Solution Sales, Cloud & AI - DACH
Vor 3 Tagen gepostet
Job angesehen
Arbeitsbeschreibung
SME&C is more than a sales organization-it's a culture of innovation, opportunity, and inclusivity. Here, you'll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.
If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.
As a Partner Solution Sales professional, you will focus on one of Microsoft's core Solution Areas-AI Business Process, Cloud & AI Platform, or Security within the Corporate segment. You will be responsible for driving opportunities from commit to complete (Stages 2-3 of the Microsoft Customer Engagement Methodology, MCEM), operating at scale across a portfolio of high performing CSP (Cloud Solution Providers) partners. This opportunity will allow you to accelerate your career growth, develop deep business acumen, hone your selling skills, and become adept at deal structuring
You will develop and execute a Partner Solution Area Sales Plan with assigned partners, driving sales through co-sell strategies to achieve quarterly CSA (Clous Solution Area) FRA across the Corporate Business. You will lead your partners' commercial performance and drive sustainable sales impact to customers. A key responsibility will be driving Cloud Solution Provider (CSP) revenue through your partner portfolio. Your role will involve acting as a trusted advisor and business leader, developing the business strategy between Microsoft and your partners. You will also enhance your consultative selling skills through MCEM training and actively pursue additional learning opportunities.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Own the Cloud Solution Area (CSA) pipeline with assigned partners and leverage investments to drive pipeline velocity in the Corporate business
+ Be accountable for CSA revenue forecasts across your partner portfolio.
+ Drive CSP revenue growth through a scalable portfolio of partners.
+ Coach partners on the value of Microsoft solution area plays and the corresponding sales levers to drive Reach, Frequency & Yield
+ Responsible for Top Deals with pinned partners (above $ threshold) & updating information in MSX (Microsoft Seller Experience tool)
+ Utilize investments and incentives to accelerate deal progression and encourage deployment and consumption.
+ Achieve 40% of the total dollar value of all your won/completed opportunities through co-sell w pinned partners
+ Support partners in advancing key deals, removing commercial blockers, and addressing competitive challenges.
**Qualifications**
Required Qualifications:
+ Bachelor's Degree AND 4+ years experience in core sales, partner sales, industry or solution selling, marketing, or business development
+ OR equivalent experience
+ English and German speaking
Preferred Qualifications:
+ Doctorate AND 3+ years experience in core sales, partner sales, industry or solution selling, marketing, or business development OR
+ Master's Degree AND 6+ years experience in core sales, partner sales, industry or solution selling, marketing, or business development OR
+ Bachelor's Degree AND 8+ years experience in core sales, partner sales, industry or solution selling, marketing, or business development
+ OR equivalent experience.
#SMECCareers
DSPSS26
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Junior SAP Consultant
Vor 5 Tagen gepostet
Job angesehen
Arbeitsbeschreibung
Ihre Aufgaben:
- Analyse und Dokumentation von Geschäftsprozessen
- Unterstützung bei der Implementierung und Konfiguration von SAP-Modulen
- Fehleranalyse und -behebung in bestehenden SAP-Systemen
- Erstellung von Schulungsunterlagen und Durchführung von Anwenderschulungen
- Enge Zusammenarbeit mit Kunden und internen Teams
- Datenmigration und -validierung
- Erstellung von Testplänen und Durchführung von Tests
- Abgeschlossenes Studium der Wirtschaftsinformatik, Informatik oder eine vergleichbare Ausbildung
- Erste praktische SAP-Erfahrung (MM, SD, FI/CO von Vorteil)
- Analytische Fähigkeiten und eine strukturierte Arbeitsweise
- Gute Deutsch- und Englischkenntnisse
- Hohe Lernbereitschaft und Motivation
- Teamfähigkeit und Kommunikationsstärke
Account Executive - SAP Academy for Customer Success - AUSTRIA (Hybrid)
Vor 4 Tagen gepostet
Job angesehen
Arbeitsbeschreibung
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**Who You'll Become**
The Account Executive's primary responsibilities include prospecting, qualifying, selling, and closing new business to existing and net new customers. The Account Executive empowers our customers to achieve their full potential by understanding their strategy, unique business goals, and desired outcomes, thereby driving cloud revenue growth through leading dedicated sales efforts to help customers solve their business challenges by positioning value through our solutions.
**What You'll Do**
As an Account Executive within the SAP Academy for Customer Success, you will be responsible for the following:
+ Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your sales team, that enhances your support in the role and is a critical customer-facing function within our Customer Success Board Area.
+ Immerse yourself in multi-dimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
+ Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion.
+ Receive onboarding in your local market with on-the-job training and mentoring by a Senior Account Executive in the field. You will be able to work both behind the scenes and directly with customers.
The program will enrich your knowledge of SAP and the Customer Success board area and give you professional experience so that you can be ready to serve our customers. We offer full-time employment from day one with practical learning applications for your role. Upon successful completion of the program, you will move into a direct customer-facing sales role in your market and continue to receive mentoring and coaching support to accelerate your growth.
Sales roles in scope: Account Executive (AE), Solution Sales Executive (SSE)
**SSE focus areas:**
+ SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
+ SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes.
**What You Bring**
+ 2-3 years of professional experience in a quota-carrying sales environment in a technology company OR in a role with significant exposure to business processes.
+ Experience generating opportunities, qualifying leads, and managing sales pipelines across a defined territory with a proven track record of building customer relationships and articulating value propositions.
+ A cooperative and productive approach to working relationships, internally and externally.
+ A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
+ An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
+ A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
+ Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
+ Proficiency in English to engage with our global network
**About SAP Academy for Customer Success **
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions - all while learning in a dynamic environment and earning competitive pay and benefits.
#SAPAcademyforCustomerSuccess
#SAPCSCareers
SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.
**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: . Requests for reasonable accommodation will be considered on a case-by-case basis.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Additional Locations:
Junior SAP Consultant für Prozessoptimierung
Vor 5 Tagen gepostet
Job angesehen
Arbeitsbeschreibung
Sie werden intensiv in die Welt von SAP, insbesondere in Module wie FI/CO oder SD/MM, eingeführt. Weiterbildung und die Erlangung von SAP-Zertifizierungen sind ein integraler Bestandteil Ihrer Einarbeitung und Karriereentwicklung. Sie arbeiten eng mit Projektmanagern und Fachexperten zusammen, um sicherzustellen, dass die implementierten Lösungen die Geschäftsziele unserer Klienten optimal unterstützen. Zu Ihren täglichen Aufgaben gehört die Erstellung von Dokumentationen, das Testen von Systemanpassungen und die proaktive Identifizierung von Verbesserungspotenzialen.
Wir suchen jemanden mit einem abgeschlossenen Studium (Uni/FH) der Betriebswirtschaftslehre, Wirtschaftsinformatik oder einer verwandten Fachrichtung. Erste praktische Erfahrungen durch Praktika oder Werkstudententätigkeiten im SAP-Umfeld sind von Vorteil, aber keine zwingende Voraussetzung. Analytische Fähigkeiten, eine strukturierte Arbeitsweise und ausgeprägte Problemlösungskompetenzen sind essenziell. Hervorragende Kommunikationsfähigkeiten in Deutsch und gute Englischkenntnisse runden Ihr Profil ab. Wenn Sie bereit sind, Verantwortung zu übernehmen, sich schnell in neue Themen einzuarbeiten und Teil eines erfolgreichen Teams zu werden, dann freuen wir uns auf Ihre Bewerbung. Unser Klient bietet attraktive Entwicklungsperspektiven, eine offene Unternehmenskultur und die Möglichkeit, an spannenden Projekten in verschiedenen Branchen mitzuwirken. Arbeiten Sie in einem inspirierenden Arbeitsumfeld und gestalten Sie die digitale Transformation aktiv mit. Werden Sie Teil eines Unternehmens, das Wert auf lebenslanges Lernen und persönliche Weiterentwicklung legt. Wir suchen engagierte Talente, die gemeinsam mit uns wachsen wollen.
SAP Consultant (m/w/d)
Vor 5 Tagen gepostet
Job angesehen
Arbeitsbeschreibung
Solution Advisor Associate - SAP Academy for Customer Success - AUSTRIA (Hybrid)
Vor 4 Tagen gepostet
Job angesehen
Arbeitsbeschreibung
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**Who You'll become**
A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the "subject matter expert" responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demonstrations that help the customer understand SAP's unique value proposition. In addition to deal support, the Solution Advisor participates in marketing events to generate demand, leads Design Thinking sessions, and collaborates with the broader sales team to identify whitespace opportunities at existing accounts.
**What You'll Do**
As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:
+ Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.
+ Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.
+ Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.
The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role. After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals.
**Solution areas focus:**
**SAP** **Supply Chain Management (SCM)** - Knowledge in Supply Chain, Asset Management, Manufacturing, Warehouse Management, or Transportation Management.
**SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC)** - Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domain
**What You Bring**
+ 2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
+ Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
+ A cooperative and productive approach to working relationships, internally and externally.
+ A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
+ An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
+ A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
+ Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
+ Proficiency in English to engage with our global network.
**The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.**
About SAP Academy for Customer Success
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions - all while learning in a dynamic environment and earning competitive pay and benefits.
#SAPAcademyforCustomerSuccess
#SAPCSCareers
SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.
**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: . Requests for reasonable accommodation will be considered on a case-by-case basis.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Additional Locations:
#SAPNextGen
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Remote SAP Consultant (m/w/d)
Vor 5 Tagen gepostet
Job angesehen
Arbeitsbeschreibung
Zu Ihren Kernaufgaben gehören die Konzeption und Durchführung von SAP-Implementierungsprojekten, die Customizing von SAP-Modulen sowie die Schulung und Betreuung der Anwender. Sie arbeiten eng mit den Fachabteilungen unserer Kunden zusammen, um deren Anforderungen zu verstehen und in technische Spezifikationen zu übersetzen. Die Begleitung von Roll-outs, die Durchführung von Anforderungsanalysen und die Unterstützung bei der Fehlerbehebung runden Ihr Aufgabenspektrum ab. Sie sind verantwortlich für die erfolgreiche Einführung und Integration von SAP-Systemen, die den Geschäftsprozessen unserer Kunden optimal entsprechen. Wir erwarten von Ihnen eine proaktive Kommunikation und die Fähigkeit, auch im virtuellen Umfeld Vertrauen aufzubauen und erfolgreich im Team zu agieren. Regelmäßige Online-Meetings, Dokumentation und ein hoher Grad an Eigenverantwortung prägen Ihren Arbeitsalltag.
Sie verfügen über ein abgeschlossenes Studium der Informatik, Wirtschaftsinformatik oder eines verwandten Faches oder über eine vergleichbare Qualifikation. Mehrjährige Berufserfahrung als SAP Berater oder in einer ähnlichen Funktion ist zwingend erforderlich, idealerweise mit Spezialisierung auf S/4HANA, ECC, MM, SD, FI, CO oder HR. Fundierte Kenntnisse in mindestens einem der genannten SAP-Module sowie Erfahrung in der Projektleitung und -durchführung sind von großem Vorteil. Sie besitzen exzellente analytische Fähigkeiten, eine strukturierte Arbeitsweise und können komplexe technische Zusammenhänge verständlich erklären. Hervorragende Kommunikationsfähigkeiten in Deutsch und Englisch, sowohl schriftlich als auch mündlich, sind unerlässlich. Die Fähigkeit, selbstständig und ergebnisorientiert im Homeoffice zu arbeiten, ist entscheidend. Wir bieten eine flexible, remote-first Arbeitsumgebung mit spannenden internationalen Projekten und attraktiven Entwicklungsmöglichkeiten.
Junior SAP Consultant (m/w/d)
Vor 5 Tagen gepostet
Job angesehen
Arbeitsbeschreibung
Customer Success Manager (CSM) - SAP Academy for Customer Success - AUSTRIA (Hybrid)
Vor 4 Tagen gepostet
Job angesehen
Arbeitsbeschreibung
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**Who You'll Become**
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.
**What You'll Do**
As a CSM within the SAP Academy for Customer Success, you will be responsible to:
+ Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
+ Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
+ Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
+ Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.
**CSM focus area:**
SAP Finance & Spend Management (F&S) - Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
+ S/4HANA Finance
+ Finance & Quote to Cash(Q2C)
+ Procurement
**What You Bring**
+ 2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
+ Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
+ A cooperative and productive approach to working relationships, internally and externally.
+ A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
+ An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
+ A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
+ Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
+ Proficiency in English to engage with our global network.
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
**About SAP Academy for Customer Success **
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions - all while learning in a dynamic environment and earning competitive pay and benefits.
#SAPAcademyforCustomerSuccess
#SAPCSCareers
SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 434481 | Work Area: Sales | Expected Travel: 0 - 50% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid